Exchanges: 👈🏼

All items* purchased from Urbanistic can be exchanged within 7 days of purchase using the following methods:

Option 1: Request our support team for an exchange form, fill it out, and include it in your return package. Ship the package using your preferred courier service. Once we receive your package at our warehouse, we'll process your exchange request. A 250 PKR delivery fee for exchanged products will be collected as cash on delivery (COD).

Option 2: For a more convenient exchange process, simply fill out the Google Form provided by our support team. Once we receive your details, we’ll quickly prepare your replacement package and ship it directly to your location. Our dedicated rider will collect the returned item from your doorstep and deliver the new package. This option incurs a flat-rate fee of 450 PKR, payable as COD or via bank transfer.

Please ensure that the rider collects the replacement package from you before delivering the new items. Securely pack the products in a shopper bag and hand them over to the rider for a seamless process.

How to Initiate the Exchange Process? 🤔

Reach out to us via our social media channels through Instagram or Facebook, or email us at info@urbanisticapparel.com with your preferred exchange option, and our dedicated team will assist you promptly, guiding you through the entire exchange process seamlessly.

Anticipated Timeline for Exchange Delivery:

Our team processes exchange packages weekly, ensuring efficient handling of your request. You can expect your exchange parcel to arrive at your specified destination within a week's time. 🥳

Return Policy:

All products purchased from Urbanistic are eligible for exchange within 7 days of purchase under the following conditions:

- The item(s) is/are faulty, damaged, or defective upon delivery.
- The item(s) do not match the original product specifications or differ from the purchased product.

If you wish to raise a dispute, please notify us within 7 days of delivery by reaching out to us at info@urbanistic.com or via Instagram.

At Urbanistic, we handle each dispute on a case-by-case basis and strive for fairness for all parties involved.

Please Note: Certain scenarios may make it difficult for us to process returns and exchanges, including but not limited to:

- Exchange requests made outside the specified time frame.
- Products damaged due to use.
- Products that have been tampered with.
- Size issues caused by customers.

Kindly be informed that Urbanistic does not offer refunds or a money-back guarantee.